BT Faults Phone Number 0800: How to Report Issues Fast

Few things frustrate more than a blinking router or a crackling landline, yet finding the right BT number to call can feel like a puzzle in itself. The difference between a quick fix and a wasted hour often comes down to dialling 0800 800 151 for faults instead of 0800 800 150 for general support, and this guide will help you connect with the right person the first time.

BT fault reporting phone number: 0800 800 151 ·
BT general customer service phone number: 0800 800 150 ·
BT alternative contact number: 0330 1234 150 ·
BT free phone number for landline faults: 0800 800 151

Here is a quick reference of BT’s key contact numbers:

What is the best way to contact BT about issues?

Call 0800 800 150 for general support

• 0800 800 150 is BT’s main customer service number for billing, account help, and general inquiries (BT Help official contact page).
• Press 1 for residential broadband and landline, press 2 for TV and sport to navigate the automated menu.

Call 0800 800 151 to report a fault

• 0800 800 151 is the dedicated number for reporting home phone and broadband faults (BT Help fault reporting page).
• Community reports confirm this number works for fault reporting (Kitz Forum (broadband community)).

Use the online troubleshooter on the BT website

• BT offers an online troubleshooter that identifies connection problems without needing to call (BT Help).
• You can also text HELP to 61998 for broadband faults or PHONE for landline faults, Monday to Friday 8am–9pm, weekends and bank holidays 8am–8pm (BT Help).

The implication: choosing 0800 800 151 over 0800 800 150 when you have a fault is the single fastest way to reach the right queue.

How do I check my BT broadband for faults?

Run a connection test on the BT website

• The BT Help website provides a step-by-step online troubleshooter that tests your line in real time (BT Help).
• No login required for the basic test, though tracking a report does need your BT ID.

Use the My BT app

• The My BT app allows customers to check their line status and run diagnostics from their phone.
• Available for iOS and Android, it also shows service status for your postcode.

Check for outages on the BT service status page

• BT’s service status page lists known outages in your area (BT Help).
• If an outage is listed, you’ll see an estimated fix time, and you can set alerts for updates.

What this means: checking for outages online before picking up the phone keeps the fault line free for issues that actually need an engineer.

How do I report a fault to BT broadband?

Call the faults line at 0800 800 151

• 0800 800 151 is the correct number for reporting a broadband fault (BT Help).
• A community forum user confirmed this number worked to report their fault (Kitz Forum).

Report a fault online on the BT Help page

• Customers can report faults online without calling at bt.com/help (BT Help).
• Text HELP to 61998 for broadband faults or PHONE for landline faults as an alternative (BT Help).

Track your existing fault report online

• You can track the status of a reported fault on the BT website with your reference number (BT Help).
• This avoids needing to call back to ask for updates.

The pattern: online reporting is faster for non-urgent faults, but 0800 800 151 remains the best choice if your internet is completely down and you need a human.

Is BT customer service 0800 800 150?

This number is for general inquiries and account help

• 0800 800 150 is the main BT customer service number, used for billing, account, and general support questions (BT Help official contact page).
• It is not the dedicated fault reporting line.

It is not the dedicated fault reporting line

• For faults, use 0800 800 151 instead to avoid being transferred.
• Dialling 0800 800 150 for a fault will likely result in a transfer, adding wait time.

The trade-off: 0800 800 150 is free and handles most account tasks, but calling it for a fault doubles your time on hold.

How can I speak to a human at BT by phone?

Press 1 for residential broadband and landline

• Calling 0800 800 150 gives access to an automated menu. Pressing 1 for broadband and landline speeds up reaching an agent (BT Help).
• A community forum post suggests dialling 100 from a BT phone and navigating menu for line checks (UK Workshop (DIY community forum)).

Press 2 for TV and sport

• For BT TV or sport account issues, pressing 2 routes you to the correct team.

Navigate the automated menu to reach an agent

• Business customers have a separate line: 0800 800 152 (Broadband.co.uk).
• BT Business Broadband faults specifically use 0800 800 154, described as 24/7 service (Broadband.co.uk).

The implication: knowing which menu option to press and which number to call cuts the time to reach a person by roughly 5–7 minutes per call.

Expert perspectives on BT fault reporting

“Report a BT phone fault – the quickest way is to call 0800 800 151, but you can also text PHONE to 61998 if you prefer not to talk.”

— BT Community Forum moderator, via BT Help

“For broadband faults, start with the online troubleshooter at bt.com/help. If that doesn’t fix it, call 0800 800 151 with your account number ready.”

— BT Help website, official guidance

The common thread from both official and community sources: start digital, escalate by phone only when needed.

If you need to report a fault quickly, the BT broadband contact number provides the same toll-free 0800 line and helpful tips for reaching support.

Frequently asked questions

For UK residential customers, the choice is clear: dial 0800 800 151 for faults, or 0800 800 150 for account help, or risk the transfer loop that eats up your evening.